Frequently Asked Questions
How can I purchase a product from GENCO?
Choose the product you want, add it to your cart, then complete the payment using the available payment methods. Once your payment has been confirmed, the product will be available in your account and the download link will also be sent to your registered email.
What payment methods are available?
We support various payment methods, including e-wallets and credit cards.
How can I download a purchased product?
After your payment has been successfully confirmed, you can download the product through My Account > Downloads. The download link will also be sent to the email address used during your purchase.
Will I receive documentation?
Yes. Each product includes installation guidelines and documentation to make the setup process easier.
What should I do if I encounter issues during installation?
Our team is ready to assist through our support service. Please contact us and include details about the issue so we can provide the best possible solution.
Can purchased products be returned (refunded)?
Since the products we sell are digital products that can be downloaded immediately after purchase, refunds are generally not available. If you encounter an issue with a product, please contact our support team so we can help resolve it.
Can I download the product again?
Yes. As long as the product is still available in your account, you can download it again at any time through the My Account page without making another purchase.
Will the product receive updates?
Yes. Products that are continuously developed will receive regular updates. If a newer version is available, you can download it through your customer account.
Are the products compatible with the latest version of WordPress?
Each product page includes compatibility information for WordPress, PHP, and related plugins. We also strive to keep our products updated to ensure compatibility with the latest versions.
Can the download link be shared with others?
No. Each purchase is linked to the customer's account, and download access is provided exclusively to the buyer. Sharing or redistributing product files without permission is prohibited.
Do I need to create an account to make a purchase?
Yes. An account is required so you can access your purchase history, download purchased products, and receive product updates in the future.
What if I have another question?
If you can't find the answer you're looking for, please contact us via WhatsApp. The GENCO team will be happy to assist you.